Reviews & Survey Results

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Read what people are saying about Roanoke Island Animal Clinic

Last Updated June 2022

06/15/2022

"I just wanted to say thank you again for seeing our dog, Dallas, while we were on vacation in May. We were so impressed with your practice, everyone was friendly and accommodating and made us feel as if they had known us forever. Dr. Burkart is amazing. She made us feel comfortable and explained everything in detail and had us back on the road quickly (and at a very reasonable price!). We really appreciate her taking the time to go over other issues concerning our old girl and making suggestions to better her health. Dallas made a full recovery thanks to your clinic. You truly are the best!"

05/20/2022

4 of 5	We were greeted promptly and courteously.
4 of 5	The hospital was clean, safe, and professional in appearance.
4 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
4 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
8 of 10	How likely is it that you will recommend us to a friend or colleague?
4 of 5	Overall, how would you rank us?

05/05/2022

5 of 5	We were greeted promptly and courteously.
4 of 5	The hospital was clean, safe, and professional in appearance.
4 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
4 of 5	I feel I received value for the fee I paid.
4 of 5	I clearly understood everything I learned in the visit and have no additional questions.
9 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: Didn’t have to wear a mask.

03/31/2022

03/27/2022

4 of 5	We were greeted promptly and courteously.
4 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
4 of 5	The staff was knowledgeable and considerate toward my pet and me.
4 of 5	The veterinarian listened to my concerns and answered my questions.
4 of 5	I feel I received value for the fee I paid.
4 of 5	I clearly understood everything I learned in the visit and have no additional questions.
9 of 10	How likely is it that you will recommend us to a friend or colleague?
4 of 5	Overall, how would you rank us?

03/26/2022

5 of 5	We were greeted promptly and courteously.
3 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
3 of 5	I feel I received value for the fee I paid.
4 of 5	I clearly understood everything I learned in the visit and have no additional questions.
9 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?

 02/18/2022

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
4 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
4 of 5	I feel I received value for the fee I paid.
4 of 5	I clearly understood everything I learned in the visit and have no additional questions.
5 of 10	How likely is it that you will recommend us to a friend or colleague?
4 of 5	Overall, how would you rank us?
	Tell us why: Very Happy with yall. I just never make recommendations. Thanks.

02/17/2022

4 of 5	We were greeted promptly and courteously.
4 of 5	The hospital was clean, safe, and professional in appearance.
4 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
4 of 5	I clearly understood everything I learned in the visit and have no additional questions.
8 of 10	How likely is it that you will recommend us to a friend or colleague?
4 of 5	Overall, how would you rank us?

02/08/2022

4 of 5	We were greeted promptly and courteously.
4 of 5	The hospital was clean, safe, and professional in appearance.
4 of 5	We were seen within a reasonable time frame.
4 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
3 of 5	I feel I received value for the fee I paid.
4 of 5	I clearly understood everything I learned in the visit and have no additional questions.
9 of 10	How likely is it that you will recommend us to a friend or colleague?
4 of 5	Overall, how would you rank us?
	Tell us why: I liked they way all the people there was not scared of my puppy even if he was a German Shepard and dr Elliot was amazing with him and he did a damn good job explaining everything to me

02/07/2022

12/31/2021

You've received a survey response from a promoter.

3 of 5	We were greeted promptly and courteously.
4 of 5	The hospital was clean, safe, and professional in appearance.
4 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
9 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: Impressed by the nurse and vet for their professionalism and care. Cost of service was reasonable.

4 of 5	We were greeted promptly and courteously.
4 of 5	The hospital was clean, safe, and professional in appearance.
4 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
4 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
5 of 10	How likely is it that you will recommend us to a friend or colleague?
4 of 5	Overall, how would you rank us?
	Tell us why: We did not have an appointment but the hospital squeezed us in anyway. The place was real busy and we were seen in less than an hour. The VET was confident and knowledgeable and got our dog feeling better pretty quickly. Maybe a larger waiting room.

08/13/2021

4 of 5	We were greeted promptly and courteously.
4 of 5	The hospital was clean, safe, and professional in appearance.
3 of 5	We were seen within a reasonable time frame.
4 of 5	The staff was knowledgeable and considerate toward my pet and me.
4 of 5	The veterinarian listened to my concerns and answered my questions.
4 of 5	I feel I received value for the fee I paid.
4 of 5	I clearly understood everything I learned in the visit and have no additional questions.
8 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?

07/02/2021

06/23/2021

4 of 5	We were greeted promptly and courteously.
4 of 5	The hospital was clean, safe, and professional in appearance.
4 of 5	We were seen within a reasonable time frame.
4 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
3 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?

06/23/2021

5 of 5 We were greeted promptly and courteously. 4 of 5 The hospital was clean, safe, and professional in appearance. 2 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 4 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 9 of 10 How likely is it that you will recommend us to a friend or colleague? 4 of 5 Overall, how would you rank us? 06/12/2021   5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? 06/04/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 4 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: The very best vets in every way!!!   06/03/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: I was given hope that there is actually way to help our sick puppy at home oppose to take and leave him in hospital & at the same Time being able to reach out for help 24/7 if something would go wrong - was making all the difference. 06/03/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: Excellent service. 05/30/2021 4 of 5 We were greeted promptly and courteously. 4 of 5 The hospital was clean, safe, and professional in appearance. 4 of 5 We were seen within a reasonable time frame. 4 of 5 The staff was knowledgeable and considerate toward my pet and me. 4 of 5 The veterinarian listened to my concerns and answered my questions. 3 of 5 I feel I received value for the fee I paid. 4 of 5 I clearly understood everything I learned in the visit and have no additional questions. 9 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: The staff was nice and friendly 05/30/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: Fully satisfied. 05/29/2021 4 of 5 We were greeted promptly and courteously. 4 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 4 of 5 The veterinarian listened to my concerns and answered my questions. 4 of 5 I feel I received value for the fee I paid. 4 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: Everybody is considering and friendly. Always seem to care about my dog.   05/28/2021 5 of 5 We were greeted promptly and courteously. 4 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: I really felt that my dog was in great hands and Dr. Shelly quickly knew what was going on with him. Dr.Shelly was patient and took as much time as needed to explain and answer questions. 05/27/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: RIAC answered our call after hours and performed emergency surgery on our dog Summer. We credit them for saving her life. We could not have asked for any better care for her. Thank you for caring enough about animals to answer your phone 24/7. 05/22/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? Tell us why: For over 20 yrs of caring for my four legged family members and providing BEST CARE ANY WHERE 05/13/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: Always a pleasure to deal with. 05/10/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. N/A The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us?   05/09/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: Roanoke Island animal clinic is the best vet in the world. Knowledgeable and compassionate care for those who have no voice - our furry loved ones. Never been to a vet who has been so wonderful.   05/07/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: For all the staff and Doctors at RIAC THERE SHOULD BE 10 STARS...You all...EVERYONE of you...earn it. We LOOVES YA. Sadie Mist, [Gene and Bonita] ...Sadie's humble servants. 05/06/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 4 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: RIAC has helped me in the last 20 years with the care of my pets. Being on Hatteras Island it takes a long time to get to good vet care and you want to make sure if you make the trip you will get the best in compassionate and expert care. 05/06/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 3 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us?   05/06/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: My dog had a seizure for the first time and they were able to fit me in and get him seen. The vet took the time to talk with me and explain everything in detail. I drove over an hour to come here and I will do it again! So thankful for their care.   05/01/2021 5 of 5 We were greeted promptly and courteously. 4 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? 04/30/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: The clinic was able to squeeze us in for an appointment as our dog became ill on vacation and we had been denied an appointment at 4 other locations. The staff and veterinarians were very good about updating us frequently and saving our baby! 10/10 04/29/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: Thank you AGAIN for seeing Mr Charlie the pug who eats everything and anything. Maybe someday we will just get to have a well visit. We can not tell you enough how much we appreciate you seeing him at the drop of a hat anytime we need it.   04/25/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. N/A The veterinarian listened to my concerns and answered my questions. 4 of 5 I feel I received value for the fee I paid. N/A I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: ALWAYS PROFESSIONAL AND COMPASSIONATE CARE   04/23/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: Dr. Elliot Grossman is the best, most compassionate Veterinarian that I have ever met. 04/21/2021 3 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 4 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague?

04/17/2021 4 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 4 of 5 The staff was knowledgeable and considerate toward my pet and me. N/A The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: I come from Newport News VA to see your vets. They are knowledgeable, kind and very reasonably priced. Had teeth cleaning this time and costs a fraction of that cleanings in my area cost

04/15/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us?

04/10/2010 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: Amazing care This was a emergency visit after hours on Easter Sunday We greatly appreciated all that was done for us They were awesome     04/08/2021 4 of 5 We were greeted promptly and courteously. 4 of 5 The hospital was clean, safe, and professional in appearance. 4 of 5 We were seen within a reasonable time frame. 4 of 5 The staff was knowledgeable and considerate toward my pet and me. 4 of 5 The veterinarian listened to my concerns and answered my questions. 4 of 5 I feel I received value for the fee I paid. 4 of 5 I clearly understood everything I learned in the visit and have no additional questions. 9 of 10 How likely is it that you will recommend us to a friend or colleague? 4 of 5 Overall, how would you rank us? 04/07/2021 ​ 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? Tell us why: Dr Elliott is his Maxx doctor and takes great care for him especially since he has glocoma and has lost one eye already. I wouldn't take Maxx to any other veterinarian. Highest recommendation 04/05/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: My dog was hit by a car on a Friday night- I was able to see Dr. Burkart promptly and she was extremely kind, caring, and professional. Dr. Burkart helped my dog through a extremely difficult time and I am so thankful. 04/02/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? Tell us why: Wonderful practice. 04/01/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 4 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? 03/31/2021 4 of 5 We were greeted promptly and courteously. 4 of 5 The hospital was clean, safe, and professional in appearance. 4 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 4 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? Tell us why: Dr Burhart was wonderful! We so appreciate her taking her time to treat our Maggie girl! Thank you again for all you do!! 03/26/2021 5 of 5 We were greeted promptly and courteously. N/A The hospital was clean, safe, and professional in appearance. 4 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? Tell us why: Quality care without the assembly line I have experienced elsewhere. Veterinarian is very knowledgeable and professional. 3/22/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 9 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: 3/22/2021 4 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 4 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 4 of 5 I feel I received value for the fee I paid. 4 of 5 I clearly understood everything I learned in the visit and have no additional questions. 9 of 10 How likely is it that you will recommend us to a friend or colleague? 4 of 5 Overall, how would you rank us? Tell us why: 03/21/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: The best vet for animals!! We love you guys! 03/19/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: Front of the house was super nice and very helpful Dr.Elliot Grossman was very inviting and professional what a great person to take care of my puppy RIAC was great experience and will be my first choice fir all my pets in the future 03/18/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? 03/13/2021 4 of 5 We were greeted promptly and courteously. 4 of 5 The hospital was clean, safe, and professional in appearance. 4 of 5 We were seen within a reasonable time frame. 4 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: You always take care of our boy. Answer our questions and help us provide best possible care. 03/13/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: You all are the best. We brought Emmett in for neutering on Thursday & you had some emergencies come up & couldn't do it till Friday. Certainly understand (know we've had a few emergencies over the years!) Everyone there does a great job 03/12/2021 4 of 5 We were greeted promptly and courteously. 4 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 4 of 5 The staff was knowledgeable and considerate toward my pet and me. N/A The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: It was my 1st time there and it was a little confusing at first. I was dropping Sophie off for a bath and to be shaved. The young lady who took care of her did an excellent job. We are very happy with the way Sophie turned out. 03/08/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 4 of 5 We were seen within a reasonable time frame. 4 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 4 of 5 I feel I received value for the fee I paid. 4 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us?

03/07/2021 ​ 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 4 of 5 We were seen within a reasonable time frame. 4 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 4 of 5 I feel I received value for the fee I paid. 4 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Name:

3/5/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 4 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 4 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague?

3/4/2021 5of 5 We were greeted promptly and courteously. 5of 5 The hospital was clean, safe, and professional in appearance. 5of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: Knew my pet's name; knew my name. Showed extreme concern for Fishbait and for me. AND he is better! 2/26/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: The staff have always taken good care of my pets ..... during my regular visits as well as after hours in emergency situations. Thanks so much! 2/25/2021 5 of 5 We were greeted promptly and courteously. 5 of 5 The hospital was clean, safe, and professional in appearance. 5 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: I left a review on Google of the care of our little girl and of us. One of if not the best caring and compassionate vet and staff that I’ve ever encountered. 2/20/2021 5 of 5 We were greeted promptly and courteously. 4 of 5 The hospital was clean, safe, and professional in appearance. 4 of 5 We were seen within a reasonable time frame. 4 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: Dr Grossman is the best, he truly loves the animals. I feel so fortunate to have this quality Veterinarian office do close to where I live. Also when my previous dog died they did an autopsy to find out why, it was Hermangiosarcoma, they really care 2/20/2021 4 of 5 We were greeted promptly and courteously. 4 of 5 The hospital was clean, safe, and professional in appearance. 4 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 5 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 10 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: 1/15/2021 4 of 5 We were greeted promptly and courteously. 4 of 5 The hospital was clean, safe, and professional in appearance. 4 of 5 We were seen within a reasonable time frame. 5 of 5 The staff was knowledgeable and considerate toward my pet and me. 5 of 5 The veterinarian listened to my concerns and answered my questions. 4 of 5 I feel I received value for the fee I paid. 5 of 5 I clearly understood everything I learned in the visit and have no additional questions. 9 of 10 How likely is it that you will recommend us to a friend or colleague? 5 of 5 Overall, how would you rank us? Tell us why: As an SPCA volunteer, I had the opportunity to bring a dog that I had been fostering to RIAC for care. The staff was very helpful in providing the necessary information and medical care needed to get my little 4 legged charge to her new forever home