Archived Reviews & Survey Results

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10/25/2020

10/25/2020

3 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
8 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?

8/28/2020

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: Dr Burkart and staff offer very caring and compassionate care for our fur kids. Best on the Outer Banks

8/16/2021

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
4 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: I love this wonderful clinic and staff. The care is excellent and the staff is kind, caring and involved. Thank you for a job always well done!

07/31/2020

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
4 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: I tell everyone how awesome you guys are! First time I had met Dr Shelley. She was great! Thanks!

07/28/2020

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: We were on vacation when our golden retriever Bella developed a huge “hot “spot” on her neck and was understandably very miserable so we called the clinic and they took care of her as if she were their patient. We are forever grateful.

07/27/2020

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?

07/27/2020

1/19/2020

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: Dr Shelly was just wonderful with Maxx and knowledgeable. She explained everything to me and showed me how to give him his medication. We have always used Roanoke Animal Hospital but this was our first time with Dr Shelly.

1/19/2020

3 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
3 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
4 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: Drrs. Mary and Mark and all the vets there put animals first and have the heart and the skill to provide the best possible care.

1/19/2020

4 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
4 of 5	I clearly understood everything I learned in the visit and have no additional questions.
9 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?

1/3/2020

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
4 of 5	I feel I received value for the fee I paid.
4 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: Dr Elliot is so knowledgeable and friendly. Explained everything to me fully. My little guy is sooo much better and I can rest easy now!

12/25/19

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
4 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: The whole staff is wonderful with my pets.  I've used other vets in the area, but I trust Roanoke and their plans of action.

12/22/19

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why:

12/16/19

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: Because they are the best on outer Banks and they are about your animals.

12/13/19

4 of 5	We were greeted promptly and courteously.
4 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: You can tell they care about me and Simon (cat)

12/13/19

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
4 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
4 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: Dr. Grossman was very attentive and took the time to listen to all of our questions and concerns.

12/12/19

4 of 5	We were greeted promptly and courteously.
4 of 5	The hospital was clean, safe, and professional in appearance.
4 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
4 of 5	I feel I received value for the fee I paid.
4 of 5	I clearly understood everything I learned in the visit and have no additional questions.
9 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why:

12/11/19

4 of 5	We were greeted promptly and courteously.
4 of 5	The hospital was clean, safe, and professional in appearance.
4 of 5	We were seen within a reasonable time frame.
4 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
4 of 5	I feel I received value for the fee I paid.
4 of 5	I clearly understood everything I learned in the visit and have no additional questions.
8 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: My buddy is doing well!

12/9/19

11/13/19

HERE5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
4 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: Great place and very caring.

11/11/19

4 of 5	We were greeted promptly and courteously.
4 of 5	The hospital was clean, safe, and professional in appearance.
4 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: I've been bringing my dogs since 1995. Even as busy as the clinic always is, I feel my dog gets the best care & attention, whether for a checkup or boarding. You all are the most compassionate people and I thank you for that!

11/09/19

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: Dr Mary was truly concerned about my dogs weight and advised us our options

11/09/19

11/08/19

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?

11/08/19

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
N/A	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?

11/0619

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: Great care given. Dr Elliot takes time to talk with us and explain things and shows you how to handle situations with him.

11/06/19

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: Appreciate attention to detail at reception, knowledge of the staff, and inviting space. Good, friendly job receiving me and my very enthusiastic young dog. Surgical wound neat as I have seen. Post surgery instructions clear. Recovery going well.

11/04/19

4 of 5	We were greeted promptly and courteously.
4 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
4 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?

11/01/19

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
4 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?

10/28/19

4 of 5	We were greeted promptly and courteously.
4 of 5	The hospital was clean, safe, and professional in appearance.
4 of 5	We were seen within a reasonable time frame.
3 of 5	The staff was knowledgeable and considerate toward my pet and me.
N/A	The veterinarian listened to my concerns and answered my questions.
4 of 5	I feel I received value for the fee I paid.
4 of 5	I clearly understood everything I learned in the visit and have no additional questions.
8 of 10	How likely is it that you will recommend us to a friend or colleague?
4 of 5	Overall, how would you rank us?

10/28/19

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
N/A	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: Fit Chloe in on a very busy Saturday. As always Dr. Burkhart was wonderful as was Hope!

10/26/19

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: I don’t know why I mess with other vets when I always end up at RIAH.

10/25/19

4 of 5	We were greeted promptly and courteously.
4 of 5	The hospital was clean, safe, and professional in appearance.
4 of 5	We were seen within a reasonable time frame.
4 of 5	The staff was knowledgeable and considerate toward my pet and me.
4 of 5	The veterinarian listened to my concerns and answered my questions.
4 of 5	I feel I received value for the fee I paid.
4 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: You all have been my vet for many years and treated all our dogs. The vets are knowledge and compassionate. They treat your animals like one of their own. They never try to encourage you to have unnecessary expensive treatments. We love RIAC!

10/24/19

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?

10/23/19

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: When faced with an after hours emergency after my cat was hit by a car, I was able to bring him to you, alleviating travel to Chesapeake for my boy, who was in a great deal of pain. He was treated with great care and we expect a full recovery.

10/21/19

4 of 5	We were greeted promptly and courteously.
4 of 5	The hospital was clean, safe, and professional in appearance.
4 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
4 of 5	I feel I received value for the fee I paid.
4 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: Dr. Grossman was willing to see my puppy on a Saturday morning when we had never been there before. The entire staff was fabulous and I will definitely remain patient there.

10/16/19

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: The staff were very friendly and accomodating. We were traveling from out of state and they fit us in without issue. The staff from vet, to techs,to secretarial staff were friendly, and compasionate. We would highly recommend them.

10/14/2019

10/14/2019

5 of 5	We were greeted promptly and courteously.
4 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
4 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?

10/14/2019

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: My dog didnt have an appointment but we were on vac and were told we could be worked in. You all worked us in quickly and Dr. Grossman spent adequate time with us . My dogs diagnose was herniated disc. Your treatment helped him walk again! Thank you

10/13/19

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: Very professional

10/13/19

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: You all have always been there for us!

10/12/19

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: excellent staff and service

10/12/19

10/11

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: I can't express enough gratitude to the doctors and staff. My family and I will be forever grateful! Our Butch, lab-pit mix, is doing awesome after you removed his tumor. He has more mobility and energy than he has in months!

10/2/19

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: I had a pet emergency on Saturday with my toy poodle puppy and I was able to been seen by your office, even though she is not a patient there. I was very impressed with the level of service we received. Very compassionate and caring! Thank you!

10/1/19

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: The staff and Vets are all so amazing! Everyone takes care of my pet like it was their own!! Y’all are the best!!!’

9/30/19

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4 of 5	We were greeted promptly and courteously.
4 of 5	The hospital was clean, safe, and professional in appearance.
4 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
4 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?

9/27/19

5 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: We know there is sometimes a little extra wait time to see the VET - however it is always worth it . Even at its busiest time - I always feel that we get the attention we need for our dog. Thank you .

9/24/19

4 of 5	We were greeted promptly and courteously.
5 of 5	The hospital was clean, safe, and professional in appearance.
5 of 5	We were seen within a reasonable time frame.
5 of 5	The staff was knowledgeable and considerate toward my pet and me.
5 of 5	The veterinarian listened to my concerns and answered my questions.
5 of 5	I feel I received value for the fee I paid.
5 of 5	I clearly understood everything I learned in the visit and have no additional questions.
10 of 10	How likely is it that you will recommend us to a friend or colleague?
5 of 5	Overall, how would you rank us?
	Tell us why: Personable and very high quality care. Even though we had to be worked in to be seen, our wait was not long. Dr Grossman was attentive to every area of our dogs health.

9/19/19
5 of 5 We were greeted promptly and courteously.
5 of 5 The hospital was clean, safe, and professional in appearance.
5 of 5 We were seen within a reasonable time frame.
5 of 5 The staff was knowledgeable and considerate toward my pet and me.
5 of 5 The veterinarian listened to my concerns and answered my questions.
5 of 5 I feel I received value for the fee I paid.
5 of 5 I clearly understood everything I learned in the visit and have no additional questions.
10 of 10 How likely is it that you will recommend us to a friend or colleague?
5 of 5 Overall, how would you rank us?

Tell us why: Great service. Professional and courteous staff.

9/19/19
2 of 5 We were greeted promptly and courteously.
5 of 5 The hospital was clean, safe, and professional in appearance.
5 of 5 We were seen within a reasonable time frame.
5 of 5 The staff was knowledgeable and considerate toward my pet and me.
5 of 5 The veterinarian listened to my concerns and answered my questions.
5 of 5 I feel I received value for the fee I paid.
5 of 5 I clearly understood everything I learned in the visit and have no additional questions.
10 of 10 How likely is it that you will recommend us to a friend or colleague?
5 of 5 Overall, how would you rank us?

9/16/19
5 of 5 We were greeted promptly and courteously.
4 of 5 The hospital was clean, safe, and professional in appearance.
4 of 5 We were seen within a reasonable time frame.
5 of 5 The staff was knowledgeable and considerate toward my pet and me.N/A The veterinarian listened to my concerns and answered my questions.
4 of 5 I feel I received value for the fee I paid.
N/A I clearly understood everything I learned in the visit and have no additional questions.
10 of 10 How likely is it that you will recommend us to a friend or colleague?
Tell us why: It looked like total chaos when I brought Gracie in for a nail trim. The
lobby was full of big dogs and owners. And yet the staff was awesome
handling all requests with patience and kindness. I’m always impressed.

9/15/19
5 of 5 We were greeted promptly and courteously.
5 of 5 The hospital was clean, safe, and professional in appearance.
4 of 5 We were seen within a reasonable time frame.
5 of 5 The staff was knowledgeable and considerate toward my pet and me.
5 of 5 The veterinarian listened to my concerns and answered my questions.
5 of 5 I feel I received value for the fee I paid.
5 of 5 I clearly understood everything I learned in the visit and have no additional questions.
10 of 10 How likely is it that you will recommend us to a friend or colleague?
5 of 5 Overall, how would you rank us?

9/13/19
5 of 5 We were greeted promptly and courteously.
5 of 5 The hospital was clean, safe, and professional in appearance.
5 of 5 We were seen within a reasonable time frame.
5 of 5 The staff was knowledgeable and considerate toward my pet and me.
5 of 5 The veterinarian listened to my concerns and answered my questions.
5 of 5 I feel I received value for the fee I paid.
5 of 5 I clearly understood everything I learned in the visit and have no additional questions.
10 of 10 How likely is it that you will recommend us to a friend or colleague?
Tell us why: Super

9/12/19
4 of 5 We were greeted promptly and courteously.
4 of 5 The hospital was clean, safe, and professional in appearance.
4 of 5 We were seen within a reasonable time frame.
4 of 5 The staff was knowledgeable and considerate toward my pet and me.
4 of 5 The veterinarian listened to my concerns and answered my questions.
4 of 5 I feel I received value for the fee I paid.
4 of 5 I clearly understood everything I learned in the visit and have no additional questions.
10 of 10 How likely is it that you will recommend us to a friend or colleague?
5 of 5 Overall, how would you rank us?
Tell us why: They go the extra step with the needs of my pets.

9/11/19
5 of 5 We were greeted promptly and courteously.
5 of 5 The hospital was clean, safe, and professional in appearance.
5 of 5 We were seen within a reasonable time frame.
5 of 5 The staff was knowledgeable and considerate toward my pet and me.
5 of 5 The veterinarian listened to my concerns and answered my questions.
4 of 5 I feel I received value for the fee I paid.
5 of 5 I clearly understood everything I learned in the visit and have no additional questions.
10 of 10 How likely is it that you will recommend us to a friend or colleague?
5 of 5 Overall, how would you rank us?
Tell us why: You were there when I needed you... Thank you

9/10/19
5 of 5 We were greeted promptly and courteously.
5 of 5 The hospital was clean, safe, and professional in appearance.
5 of 5 We were seen within a reasonable time frame.
5 of 5 The staff was knowledgeable and considerate toward my pet and me.
5 of 5 The veterinarian listened to my concerns and answered my questions.
4 of 5 I feel I received value for the fee I paid.
5 of 5 I clearly understood everything I learned in the visit and have no additional questions.
10 of 10 How likely is it that you will recommend us to a friend or colleague?
5 of 5 Overall, how would you rank us?
Tell us why: Everyone was great! Late night emergency, took great care with my cat!
Worked with me on picking up my cat after hours after being stuck in
traffic.

5 of 5 We were greeted promptly and courteously.
5 of 5 The hospital was clean, safe, and professional in appearance.
4 of 5 We were seen within a reasonable time frame.
5 of 5 The staff was knowledgeable and considerate toward my pet and me.
4 of 5 The veterinarian listened to my concerns and answered my questions.
4 of 5 I feel I received value for the fee I paid.
5 of 5 I clearly understood everything I learned in the visit and have no additional questions.
10 of 10 How likely is it that you will recommend us to a friend or colleague?
5 of 5 Overall, how would you rank us?
Tell us why: whenever I call, you all are always willing to fit us in to be seen that day if
necessary

9/4/19
5 of 5 We were greeted promptly and courteously.
5 of 5 The hospital was clean, safe, and professional in appearance.
5 of 5 We were seen within a reasonable time frame.
5 of 5 The staff was knowledgeable and considerate toward my pet and me.
5 of 5 The veterinarian listened to my concerns and answered my questions.
5 of 5 I feel I received value for the fee I paid.
5 of 5 I clearly understood everything I learned in the visit and have no additional questions.
10 of 10 How likely is it that you will recommend us to a friend or colleague?
5 of 5 Overall, how would you rank us?
Tell us why: Accommodating service, friendly, competent

9/1/19
It is important to us that you and your pet have the best experience and care possible. You can
be assured that your responses are kept confidential.
4 of 5 We were greeted promptly and courteously.
4 of 5 The hospital was clean, safe, and professional in appearance.
4 of 5 We were seen within a reasonable time frame.
5 of 5 The staff was knowledgeable and considerate toward my pet and me.
5 of 5 The veterinarian listened to my concerns and answered my questions.
4 of 5 I feel I received value for the fee I paid.
5 of 5 I clearly understood everything I learned in the visit and have no additional questions.
10 of 10 How likely is it that you will recommend us to a friend or colleague?
5 of 5 Overall, how would you rank us?
Tell us why: Good knowledgeable staff. Good price.

8/31/19
It is important to us that you and your pet have the best experience and care possible. You can
be assured that your responses are kept confidential.
5 of 5 We were greeted promptly and courteously.
3 of 5 The hospital was clean, safe, and professional in appearance.
5 of 5 We were seen within a reasonable time frame.
5 of 5 The staff was knowledgeable and considerate toward my pet and me.
5 of 5 The veterinarian listened to my concerns and answered my questions.
5 of 5 I feel I received value for the fee I paid.
5 of 5 I clearly understood everything I learned in the visit and have no additional questions.
10 of 10 How likely is it that you will recommend us to a friend or colleague?
5 of 5 Overall, how would you rank us?

8/29/19
5 of 5 We were greeted promptly and courteously.
4 of 5 The hospital was clean, safe, and professional in appearance.
4 of 5 We were seen within a reasonable time frame.
4 of 5 The staff was knowledgeable and considerate toward my pet and me.
N/A The veterinarian listened to my concerns and answered my questions.
4 of 5 I feel I received value for the fee I paid.
N/A I clearly understood everything I learned in the visit and have no additional questions.
10 of 10 How likely is it that you will recommend us to a friend or colleague?
5 of 5 Overall, how would you rank us?
Tell us why: Staff is always friendly, courteous, helpful nd caring about our pets.

8/28/19
5 of 5 We were greeted promptly and courteously.
5 of 5 The hospital was clean, safe, and professional in appearance.
5 of 5 We were seen within a reasonable time frame.
5 of 5 The staff was knowledgeable and considerate toward my pet and me.
5 of 5 The veterinarian listened to my concerns and answered my questions.
5 of 5 I feel I received value for the fee I paid.
5 of 5 I clearly understood everything I learned in the visit and have no additional questions.
10 of 10 How likely is it that you will recommend us to a friend or colleague?
5 of 5 Overall, how would you rank us?
Tell us why: Dr Mark Grossman has taken care of my pets for years. I have yet to
meet anybody who has anything but praise for him. I am so grateful to
you and your staff. I never feel like a stranger in the clinic. Thanks, Fran

8/27/19
4 of 5 We were greeted promptly and courteously.
5 of 5 The hospital was clean, safe, and professional in appearance.
4 of 5 We were seen within a reasonable time frame.
5 of 5 The staff was knowledgeable and considerate toward my pet and me.
5 of 5 The veterinarian listened to my concerns and answered my questions.
5 of 5 I feel I received value for the fee I paid.
5 of 5 I clearly understood everything I learned in the visit and have no additional questions.
10 of 10 How likely is it that you will recommend us to a friend or colleague?
5 of 5 Overall, how would you rank us?
Tell us why: We are in obx on vacation when our senior dog became ill. Dr. Shelley
was amazing! She was professional, compassionate and conservative.
She diagnosed and sent us home with treatment plan/and Plan B if
issues did not improve.

8/26/19
5 of 5 We were greeted promptly and courteously.
5 of 5 The hospital was clean, safe, and professional in appearance.
5 of 5 We were seen within a reasonable time frame.
5 of 5 The staff was knowledgeable and considerate toward my pet and me.
5 of 5 The veterinarian listened to my concerns and answered my questions.
5 of 5 I feel I received value for the fee I paid.

8/23/19
4 of 5 We were greeted promptly and courteously.
3 of 5 The hospital was clean, safe, and professional in appearance.
4 of 5 We were seen within a reasonable time frame.
4 of 5 The staff was knowledgeable and considerate toward my pet and me.
5 of 5 The veterinarian listened to my concerns and answered my questions.
4 of 5 I feel I received value for the fee I paid.
4 of 5 I clearly understood everything I learned in the visit and have no additional questions.
10 of 10 How likely is it that you will recommend us to a friend or colleague?
5 of 5 Overall, how would you rank us?
Tell us why: I believe it's the best on the OBX and I have already referred friends
there.

8/23/19
3 of 5 We were greeted promptly and courteously.
5 of 5 The hospital was clean, safe, and professional in appearance.
4 of 5 We were seen within a reasonable time frame.
5 of 5 The staff was knowledgeable and considerate toward my pet and me.
N/A The veterinarian listened to my concerns and answered my questions.
4 of 5 I feel I received value for the fee I paid.
5 of 5 I clearly understood everything I learned in the visit and have no additional questions.
10 of 10 How likely is it that you will recommend us to a friend or colleague?
5 of 5 Overall, how would you rank us?

8/15/19
5 of 5 We were greeted promptly and courteously.
5 of 5 The hospital was clean, safe, and professional in appearance.
4 of 5 We were seen within a reasonable time frame.
5 of 5 The staff was knowledgeable and considerate toward my pet and me.
5 of 5 The veterinarian listened to my concerns and answered my questions.
5 of 5 I feel I received value for the fee I paid.
5 of 5 I clearly understood everything I learned in the visit and have no additional questions.
10 of 10 How likely is it that you will recommend us to a friend or colleague?

5 of 5 We were greeted promptly and courteously.
4 of 5 The hospital was clean, safe, and professional in appearance.
5 of 5 We were seen within a reasonable time frame.
5 of 5 The staff was knowledgeable and considerate toward my pet and me.
5 of 5 The veterinarian listened to my concerns and answered my questions.
5 of 5 I feel I received value for the fee I paid.
5 of 5 I clearly understood everything I learned in the visit and have no additional questions.
10 of 10 How likely is it that you will recommend us to a friend or colleague?
5 of 5 Overall, how would you rank us?
Tell us why: I called the after-hours number because I was unsure about the level of
urgency my dog's situation required. The Dr. listened to me, made me
feel calmer and advised me to come in the next day. My girl's issues are
soon to be fixed!

8/6/19
5 of 5 We were greeted promptly and courteously.
5 of 5 The hospital was clean, safe, and professional in appearance.
5 of 5 We were seen within a reasonable time frame.
5 of 5 The staff was knowledgeable and considerate toward my pet and me.
5 of 5 The veterinarian listened to my concerns and answered my questions.
5 of 5 I feel I received value for the fee I paid.
5 of 5 I clearly understood everything I learned in the visit and have no additional questions.
10 of 10 How likely is it that you will recommend us to a friend or colleague?
Tell us why: Dr Elliott met us on a Saturday night emergency call and could not have
been nicer or more professional. He even followed up with a phone call
on Sunday morning to check on our pet Absolutely outstanding service.